Operator's handbook
Guide & FAQ
New to the board? Here is a quick overview of how the PM·SMS exchange works. We operate SMS and voice infrastructure for teams that need reliable, carrier-compliant delivery at volume.
How do I send my first dispatch?
Q. 01After onboarding, we provision your senders, register your numbers, and import your contact list. You approve the message content, and we execute the dispatch. Most teams send their first campaign within a week of signing up.
Do I need to manage anything technical?
Q. 02No. We handle carrier registrations, compliance, number provisioning, and sending infrastructure. You focus on your program and your customers — we keep the circuits patched.
Can I see who replied?
Q. 03Yes. The exchange surfaces every inbound reply on a live inbound line, plus per-campaign delivery telemetry. Replies can also be forwarded to your email or phone.
What about opt-outs?
Q. 04We automatically process STOP, UNSUBSCRIBE, and HELP keywords per carrier rules. Opted-out contacts are suppressed from future sends automatically.